Privacy Policy

Hook Farm Campsite Co (“we”, “us”, “our”) are committed to protecting your privacy
and complying with data protection legislation. This notice sets out how we collect,
use and disclose any personal data that you provide to us to enable us to provide
you with our services.

Your personal information is an important part of our service. If you are happy for us
to, it also lets us get in touch whenever we have information that we think might be
of interest to you.

Who we are – Data Controller

Hook Farm Campsite Co has control over the processing of the data we hold about
you and carries the data protection responsibility for it. In legal terms this is referred
to as being the ‘data controller’
An overview of how we collect and use your information
This is an overview of:
The types of information we collect about you
How we collect and use it
Who we might share it with
The steps we’ll take to make sure it stays private and secure
Your rights to your information

What type of personal data do we collect?

We may collect the following information:
Personal details in order to set you up as a client inc: your full name,, contact details
inc address, email address and phone number
Other information relevant to the types of client services we provide (eg
Your IP address and which pages you may have visited on our website

How do we collect your information?

We collect information about you from different places including: Directly
from you by:
Submitting an enquiry to us
Making a booking

How we’ll use your information

We’ll use it to fulfil our contractual obligations and to provide the services you’ve
requested as well as other purposes for e.g.
To carry out your instructions To
improve our services

To offer you other services we believe may benefit you unless you ask us not to To
ensure we meet our regulatory requirements
To ensure the safety and security of colleagues and visitors on our premises
We’ll only use your information where we’re allowed to by law e.g. carrying out an
agreement we have with you, fulfilling a legal obligation, because we have a
legitimate business interest or where you agree to it.

Who we may share your information with

We will not sell, distribute or disclose
your personal data to third parties unless we have your permission to do so. We
may however share your personal data: with our employees, agents and/or
professional advisors
We will only disclose information about you to third parties if we are legally
obliged to do so, or at your request and with your prior consent.
How long we’ll keep your information
Whilst you are a client of Hook Farm Campsite Co we’ll keep your information for as
long as we deem necessary.
If you no longer wish to receive any information from us you must inform us in
writing or, by email and unsubscribing via the link on the latest email you have
received from us.

Security Steps

The security of your personal data is very important to us. We will ensure that we
have in place appropriate technical and organisational measures to prevent
unauthorised or unlawful processing of personal data and against accidental loss or
destruction of, or damage to personal data.
We will notify you if a data security breach occurs which may affect you if the breach
could result in discrimination, damage to reputation, financial loss, loss of
confidentiality or any other significant economic or social disadvantage.

Your rights

You have a number of rights relating to your information e.g. to see what we hold,
to ask us to share it with another party, ask us to update incorrect or incomplete
details, to object to or restrict processing of it, to make a complaint etc.
Please let us know if the personal data that we hold about you needs to be updated
or amended, and we will commit to doing this promptly.
You may also request that we erase your personal data where (a) we were not

entitled under the law to process it, or (b) it is no longer necessary to process it for
the purpose it was collected, or (c) it was processed in breach of the GDPR.
You have the right to receive personal data we hold about you in a structured,
commonly used, machine readable format.

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